Terms and conditions

Terms, Conditions and Client Responsibilities

 

It is the client’s responsibility to check the rental contract and make sure all goods rented are correct, and all-important details are well noted for example

  • Time frame for delivery and pick up
  • Review that the date is correct
  • If set up is included or not
  • In case set up is included what time should set up be done and pick up be done
  • Check address

Rivera party and Events will not take any responsibility or liability for incorrect information provided other than what is on the rental contract. Please check all information is correct. It is the client responsibility that at the time of pick up, all the items are where they were delivered, any missing item(s) will be invoiced and charged to the credit card on file without further notice, if the client finds the items, we will issue a refund to the same credit card on file or mail a check.

Rentals and deliveries

Please note that our delivery rates are based on a first floor delivery within 50 feet of where the truck will be parked. We usually send one or two drivers depending on the volume of the rental products, we never send more than 2 workers unless customer specifies that delivery is complicated. Please reply to this email or call the office if your delivery has any of the following characteristic:

  • Delivery to a second floor or higher.
  • Delivery to more than 50 feet away from where the truck will be parked.
  • Delivery must be finished before a specific time.

 

When the driver arrives, the client must know where the products will be dropped off. Waiting time for driver must not exceed 10 minutes

 

Drop off rules

Drivers are not allowed to go through houses, if for any reason client requires this, customer and only customer will be responsible for any damage caused by drivers. If your order includes set up, customer must be guiding the personnel to make sure they don’t break or damage anything.

 

If anything were to be reported about the delivery, please contact the office at any of the contact numbers or emergency line that works 24/7

 

Delivery times 

Your delivery has been scheduled for a specific period of time, if you fail to comply with this schedule, the driver will continue with his assigned route.  To schedule a second delivery you will need to call the office and a fee will apply.

 

 

 

 

Pick up time

The pickup time is scheduled with the office only. We are not responsible for any pick up scheduled with the driver, with the exemption of pick up at parks. First pickup attempt will be included on the delivery fee. But any subsequent pickup attempt will incur in a $20.00 charge. When an order must be picked up the same night after the event, the time interval will be for one hour (for example 10pm-11pm). If the driver must wait more than 15 minutes past the scheduled time of pick up, a $15.00 fee is will be charged per person and per half hour.

 

Additions to the order

Additions to the order can only be made 5 days prior to delivery date. All additions are subject to availability.

 

Set up 

Chairs and table’s setup is not included unless it is specified on the invoice. When set up is not requested, the customer will be responsible for any seat cushion bags or chair covers given, and agree to pay the cost for each lost. We do not set up linens

 

FEES and CHARGES 

  1. Amount quoted is for one use of the Equipment only, for the noted rental term. Any additional cost for rental loss, rental extension, damage and repair will be charged to the credit card on file.
  2. All prices quoted are in US Dollar currency (USD).
  3. Rentals and kid party rentals
  • Rentals and kid parties rentals require full payment and are non-refundable. Date can be changed if required.
  1. Weddings
  • A 50% non-refundable deposit is required when booking;
  • The remaining balance is to be paid in full the first of the month, the month before the event date. Example: If wedding is 12/20, payment is due 11/1
  • Wedding events are not transferable
  1. Payments
  • Most major credit cards are accepted. We do not accept American Express
  • Checks are accepted 15 days prior to the delivery date payable to Rivera party and Events
  1. Any damages to the order will be payable immediately after the event

 

LIABILITY and INDEMNITY

  1. The Hirer is responsible for the Equipment from the time of delivery until collected by our company staff and shall pay for all Equipment damage or lost however caused during that period. The Hirer shall maintain at its expense liability, property and casualty insurance coverage in amount necessary to fully protect our company and its Equipment against all claims, loss or damage of whatever nature or type. Our company shall not be liable for any loss or damage caused to any person, property, animal or things whatsoever arising from the use of the Equipment hereby hired and the Hirer indemnifies our company in respect to any claims for such loss or damage. .

Our company’s count and/or decision as to condition of the Equipment prior to dispatch and on return shall be final.

The Hirer shall not remove the Hire Equipment or any part thereof from the situation and position of its installation without consent from the Owner. The Hirer grants our company access at all times to inspect or repair the Equipment and in the case of default to remove the Equipment. The Hirer shall on no account attempt to repair the Equipment but notify our Company immediately in case of breakdown or failure.

The person signing the documents for and on behalf of the Hirer hereby covenants with the Owner that he or she has the authority of the Hirer to make this agreement on the Hirer’s behalf and is empowered by the Hirer to bind the Hirer to this agreements and hereby indemnifies our company against all losses and cost incurred by our company arising out of the person signing this agreement failing to have such power and/or authority.

The owner reserves the right to take photos at event locations utilizing our company’s equipment. Photos are taken with a focus on the Equipment and are selected with due care to exclude recognizable private property and persons. Photos may be used in publications or other media material produced, used, or contracted by our company.